My husband and I where looking for a new mattress with an adjustable bed frame. We have considered popular mattresses on TV but we are educated consumers so we looked at all the reviews and after reading Miami Mattress we went to see what they had to offer (this was not our first stop). We met Javi the owner who’s knowledge on mattresses was unbelievable! We explained I was having surgery early October and he knew exactly what we were looking for in an adjustable frame and mattress. Once we made our choice the rest was easy….Supporting our local business in this time is crucial but finding great Customer Service, product knowledge, and white glove service is AMAZING! I can’t say enough of Miami Mattress and it’s owner Javi, all I can say is Thank you, we will be customers and referrals from here on end!
So I’m moving into a new place and wanted to treat myself to a new mattress. Not knowing a single thing about mattresses, I decided to go to a few stores to better understand the science behind it all. Miami Mattress was the second store I went to and from the moment I walked in I was treated like a first-class customer. This was a far departure from the terrible experience I had at a big box mattress store just a few shops down. The owner, Javier, listened to my needs, was extremely thorough in his explanations, offered multiple suggestions/deals for my price point, and was genuinely interested in my sleep wellness. I walked into the store just wanting to look around and left wanting to buy my mattress from this store. That’s how impeccable the service was. I’ve still got a little more research to do before committing to buy a bed but my experience at Miami Mattress has definitely left an impression strong enough for me to not only write this review, but want to go back! Go local and shop at this store.
Knowledgeable sales people with Best prices in Town. The gentleman that helped me was named Javier and he was excellent. He helped me find an amazing hybrid mattress and adjustable base And delivered it same day! Thank you Miami Mattress, I’m sleeping fantastic!
My friend bought a mattress here a week prior. So, I decided to give this place a shot.
I’m glad I did. I interacted with Julio – Javier was on vacation. Julio kind of looks like a taller Super Mario. (If you’re reading this, Julio, I mean that as a high compliment.) Julio was friendly, outgoing, and used active listening skills. As soon as I told him what I was looking for and my price range, he narrowed down the options to his 2 best guesses. The first mattress was good, but the second mattress was perfect. Both mattresses were high quality and he gave me a good deal. I highly recommend Miami Mattress as a place of fair sales people with standards for customer service. Support this business.
Visited three stores-relax the back, Miami mattress, and mattress firm comparing Tempurpedics. Julio at Miami Mattress was the best sales rep, educating us on the products, while offering the best deal.
Absolutely the best customer service. Great personal attention (Unlike big chain stores) The owner is a total sleep expert and they have a huge selection and they had the best prices by far! I highly recommend. Ask for the owner Javier.
We were in the market for a new mattress and checked out every store possible. We did a lot of research, knew exactly what we wanted and can definitely say that this place had the absolute best price by far…about $400 less than the next cheapest. Their staff is great…we went to both of their stores…Al was nice and knowledgeable at the Kendall location and Julio was as well at the South Miami location. Can’t go wrong with this place…much better deals than the bigger names places. Highly recommended.
Love this place. Both Julio and Javier are professional, helpful, friendly and fantastic to deal with. We have purchased several mattresses here and recently bought an adjustable bed with a Biscayne Bedding mattress. it is superb. There was a slight issue with the mattress cover and they resolved everything immediately. I can not recommend them highly enough. If you are looking for a new bed, choose this location and you will have a first rate experience with no sales pressure at all.
Javier and Julio are both experienced, caring professionals and amazing salesmen. Helped me get the perfect bed and at a great price. Really love this business and will be doing my future bedding purchases here from now on.